About My Order
How do I track my order?
Every order is shipped with a tracking number. This number, along with a tracking link will be sent to you via the email.
I placed my order, but I have not received my confirmation email yet.
The first place to look is in your spam folder if you haven’t checked there already. If it’s not there, get it touch with us and we will figure out what happened.
How does bigchillbrentwood.com operate and offer such incredible pricing on such great products?
We are exclusively an online retailer and source all our products directly from the manufacturer. We don’t maintain large inventories, expensive retail outlet or warehouses. This drastically lowers our overheads and we pass these savings on to our customers.
How do I determine which size I should order?
We know how sizes vary across the web, so we’ve provided a convenient sizing chart for every product.
What kind of guarantees do you offer for your products?
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. Please see our refund policy for further details.
What forms of payment are accepted on bigchillbrentwood.com ?
We accept the following credit cards: American Express, Diners Club, Discover, JCB, Master Card, and Visa. We also accept PayPal.
How is the currency listed for bigchillbrentwood.com
All our prices are listed in US dollars.
Is my personal information safe on bigchillbrentwood.com
Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we don’t store your credit card information, as it is used only for completing a purchase.
Shipping & Delivery Information
How much lead time should I expect before receiving my order?
Production time is: 5-10 Days
US Shipping Time Estimates
If you are located in the United States, please plan on 1-2 weeks
International Shipping Time Estimates
If you are located outside of the United States, please plan on 1-3 weeks
How can I track my order?
We will send you a tracking number via email so you can track your order.
If you didn’t receive a tracking number from us within the expected window, please contact our support team.
What happens if I don’t receive my package?
Please allow 30 business days for the package to arrive. If it hasn’t arrived in that time frame, contact us and we will try to get to the bottom of it!
How are shipping costs determined?
After you’ve selected your products and made it to the secure checkout, you will be asked for your delivery address and to select your shipping method. We use your address and method of shipping to calculate how much shipping will be for your order and add it to your subtotal.21